FAQ & SHIPPING INFO
Depending on where you are and because we ship directly from our partners in other countries, please allow 5-8 days for US, Australia, UK, NZ and Canada delivery and please allow 2-3 weeks for the rest of the world. Contact us for the delivery time to your country.
- How much is shipping?
- This depends on the product ordered, the total weight, and where we're shipping to.
- How long does it take for an order to arrive?
- This depends on the product ordered and which country you are in. On average, 5-8 days for the US, UK, CA and AUS and 2-3 weeks for everywhere else.
- Can I have a tracking number?
- Yes, all our products are shipped with tracking numbers. If you would like yours, please contact email@example.com.
- I ordered 2+ items, but only received one... where's my order?
- We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
- What Payment Method Do You Accept?
We currently accept payments by all major credit cards (Visa, MasterCard, and Amex) as well as PayPal. PayPal accepts Visa, MasterCard, American Express and Discovery. Please do not worry if you do not have a PayPal account. To purchase through PayPal you have the option to checkout as a Guest. A PayPal account is NOT REQUIRED.
- Do you offer free shipping?
Yes, at Awesome Sons we offer Free Shipping on all orders over $50 (after discounts and gift cards have been applied).
- Is it safe to order on AWESOMESONS.COM?
Definitely! Awesome Sons is committed in keeping your personal information safe and secure. Awesome Sons uses SSL Technology, a widely used Internet Encryption standards, so we can provide you the safest and most secure online shopping experience.
- Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice.If you believe you may have entered your email in wrong, please contact us and we will fix it for you.
- What is your refund policy?
We offer a 100% Satisfaction Guarantee - which means we will refund your money if you are, for any reason, not satisfied with your order; just send them back any time within three months from placing the order.
We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
- In the unlikely event that your order hasn't arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we will issue a refund or resend your order. Refunds & returns will not be processed after 90 days. Thanks for understanding!
Please keep in mind you are responsible for the return shipping cost.
In the event your package is damaged during shipping, let us know right away so we can file a claim with the carrier. We will either ship you a replacement or issue a refund after the claim is granted.
- If there is damage to an item upon delivery, contact our customer service immediately firstname.lastname@example.org.
- Pack the item securely. Please provide your order number, name phone number and email address.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- For your protection, we recommend that you use a shipping method that provides insurance and tracking services from providers such as UPS, FedEx or Canada Post for your return. Ship the return package to the address indicated by our customer support.
- You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.
Please note that we do not accept returns if they arrive in any condition other than their original state or if they are past our 90-day return period. They will be sent back to you; if you reject that return shipment, Virallight reserves the right to liquidate the inventory and withhold your credit. You are responsible for filing a claim with the courier if items are damaged during return shipping.
The free gift is based on the total of your order. If the value of your purchase drops below the required minimum after a return, we can’t treat you to a free gift. If you decide to keep the gift, we have to charge a reduced sum of $9.99 - 15.99$.
- Is There Nickel Or Lead In Your Jewelry?
All Jewelry Is Lead Free And Nickel Free As Specified By The United States Federal Law Signed August 2008, And The EU (European Common Market) Law Requiring Jewelry To Be Nickel Free. Many Of The 50 State Laws Have Restrictions & Higher Fines And Penalties Than The Federal Law. We Comply With All Of Those Laws. All Jewelry Is Labeled "Lead Free", "Nickel Free".